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Check out our most frequently asked questions here. If your answer isn't here, feel free to contact our support!

Error 3: Cannot connect to the render farm

My job isn't downloading - what can I do?

Tips for saving time and credits

I can't submit my job from the Cinema 4D plugin

My job is in an error state. What should I do?

Rendering with the Take system

My project is stuck on "Caching Project Folder"

Rendering with X-Particles cache

I'm getting an error about absolute paths

Animated textures

How do I render a single image with tile rendering?

GI rendering with the Standard or Physical renderer

How to render Octane render passes

Where can I find my invoice?

I can't buy credits

My VAT number isn't working

What version of Octane do you support?

What version of Redshift do you support?

My job is still queued — when will it start?

Octane output looks different from my local render

What version of Arnold do you support?

I'm new to render farms. How do I get started?

"Already logged in" message

How to use Turbulence FD on the farm

My render costs are higher than estimated

What third-party plugin versions do you support?

Custom Pool

Custom install path

Custom Plugin Version

How does automatic plugin detection work?

Nothing happens when I click Submit

How to set up your RealFlow cache

Enable the "All GPUs" option in Octane

Cloud Manager on macOS Catalina

What versions of Cinema 4D do you support?

Cryptomatte rendering with Octane

Cryptomatte rendering with Redshift

Do you charge extra for teams?

When is the render farm available?

How do I get an invoice?

Do my render credits expire?

When do I receive the €25 in free render credits?

Which payment methods do you support?

The Cloud Manager crashes when I try to log in

Smart Upload System - no need to collect your files

How do I uninstall the Cinema 4D plugin?

Resubmit your job without re-uploading

How do I get a good cost estimate for my job?

Redshift Proxy workflow

What drives the Drop & Render team?

What software do you support?

How do I calculate the price for my job?

How can I contact you?

Upload your projects before starting the job

What is the Smart Upload system?

Do you support Solaris/USD workflows?

Do you support simulation caching?

Can I submit jobs using SOPs, ROPs, or LOPs?

Can I use my own HDAs on the farm?

How is my data secured?

Do you provide storage between renders?

Can I track my render progress in real time?

Can I submit multiple render jobs at once?

How are render times estimated and charged?

Can I use environment variables in my Houdini projects?

Do I need my own Houdini licence?

Do you offer solutions for teams and studios?

What versions of Blender do you support?

What version of Octane do you support?

How do I render a single image using tile rendering?

Why are my render costs higher than estimated?

What add-ons do you support?

How does custom plugin versioning work?

Nothing happens when I click "Submit"

What is a render farm and how does it work?

How does a Cinema 4D render farm work?

Which Cinema 4D render engines does Drop & Render support?

How much does it cost to render a Cinema 4D project on a render farm?

Do I need to manually collect my Cinema 4D assets or remap file paths before submitting?

What third-party Cinema 4D plugins are supported and which versions?

How fast is the render farm and how many machines will work on my Cinema 4D project?

Is my Cinema 4D project data safe and confidential when I use a render farm?

Can multiple artists in our studio use the same Drop & Render account?

Do my render credits expire?

Which payment methods do you accept?

Is there a subscription fee or is it pay as you go?

Can I try the render farm before spending money?

Which priority level should I choose: Sapphire, Emerald, or Diamond?

What happens if my render costs more than I expected?

How do I find my Cinebench or OctaneBench score for the calculator?

Do you offer discounts for larger credit purchases?

What is a render farm and how does it work?

When does it make sense to use a render farm instead of rendering locally?

Which 3D software and render engines does Drop & Render support?

How do I submit a project to Drop & Render?

How fast is Drop & Render and how many machines will work on my project?

How much does it cost to use a render farm?

Can I try Drop & Render before spending money?

Is my project data safe and confidential on a render farm?

Do I need to buy extra software licenses to render on the farm?

How does a Blender render farm work?

Which Blender render engines does Drop & Render support?

How much does it cost to render a Blender project on a render farm?

Do I need to manually collect my Blender assets or remap file paths before submitting?

What third-party Blender add-ons are supported and which versions?

How fast is the render farm and how many machines will work on my Blender project?

Is my Blender project data safe and confidential when I use a render farm?

Can multiple artists in our studio use the same Drop & Render account for Blender rendering?

Can I submit Houdini jobs from SOPs, ROPs, or LOPs?

How does a Houdini render farm work?

Which Houdini render engines does Drop & Render support?

How much does it cost to render a Houdini project on a render farm?

How fast is the render farm and how many machines will work on my Houdini project?

Can I run Houdini simulation caching on a render farm?

Is my Houdini project data safe and confidential on the render farm?

Does Drop & Render support both Karma CPU and Karma XPU?

How do I submit a Karma render job to the farm?

Does Drop & Render support Karma rendering with Solaris and USD?

Can I run Houdini simulations and render with Karma in the same submission?

Can I submit Karma jobs from LOPs, ROPs, or SOPs?

Do I need a Houdini or Karma license to render on the farm?

How fast will my Karma project render on the farm?

Which Octane versions does Drop & Render support?

Which 3D applications can I use with Octane on your render farm?

Are Octane Render Passes supported on the render farm?

Are Octane VDB volumes supported on the render farm?

Is Cryptomatte supported when rendering Octane on the farm?

Are Octane Proxies supported on the render farm?

Do I need my own Octane license to render on the farm?

How fast will my Octane project render on the farm?

Which Redshift versions does Drop & Render support?

Which 3D applications can I use with Redshift on your render farm?

Does the render farm automatically match my exact Redshift version?

Are Redshift AOVs fully supported on the render farm?

Are Redshift Proxies supported on the render farm?

Do I need my own Redshift license to render on the farm?

How fast will my Redshift project render on the farm?

How do I submit a Redshift project to the render farm?

Need more help?

Pro Series

For more advanced tool usage, check out our video tutorials! They’ll help you streamline your workflow and save up to 30% on both credits and render times.

Optimize your render with a Custom Slice Number - Video tutorial thumbnail

Optimize your render with a Custom Slice Number

Using a custom slice number lets one machine render multiple frames while only initializing your project once, saving up to 30% in both render times and costs. Works especially well on faster renders!

# cost

# tips

Understanding render priorities - Video tutorial thumbnail

Understanding render priorities

Our priority system has three levels: Sapphire, Emerald and Diamond. The higher the priority, the faster new machines can start working on your projects!

# speed

# priority

Connect your entire office to Drop & Render - Video tutorial thumbnail

Connect your entire office to Drop & Render

We offer a robust system for a team of artists to work together. You can monitor and download one another's work efficiently, all without having to disturb them!

# plugin

# workflow

# teams

Submit a custom frame range to the farm - Video tutorial thumbnail

Submit a custom frame range to the farm

Only need to render a sequence of your project, or need to see a couple of specific frames? You can set custom frame lists from right within our plugin!

# plugin

# tips

Render large still frames with Tile Rendering - Video tutorial thumbnail

Render large still frames with Tile Rendering

Tile rendering splits a single frame amongst multiple machines, letting them work on it at the same time. Each tile is then seamlessly stitched back and delivered as a single frame!

# features

# speed

# workflow

Estimate render time and costs with Deadline Control - Video tutorial thumbnail

Estimate render time and costs with Deadline Control

Our plugin's Deadline Control system provides upfront estimates for both render times and costs, letting you know what to expect before you even submit a render!

# plugin

# cost

Cinema 4D Take Rendering support - Video tutorial thumbnail

Cinema 4D Take Rendering support

Our farm includes native support for Cinema 4D's 'Takes' feature, letting you upload all your project's variations in a single click!

# features

# tips

# workflow

Optimize your render with a Custom Slice Number - Video tutorial thumbnail

Optimize your render with a Custom Slice Number

Using a custom slice number lets one machine render multiple frames while only initializing your project once, saving up to 30% in both render times and costs. Works especially well on faster renders!

# cost

# tips

Understanding render priorities - Video tutorial thumbnail

Understanding render priorities

Our priority system has three levels: Sapphire, Emerald and Diamond. The higher the priority, the faster new machines can start working on your projects!

# speed

# priority

Connect your entire office to Drop & Render - Video tutorial thumbnail

Connect your entire office to Drop & Render

We offer a robust system for a team of artists to work together. You can monitor and download one another's work efficiently, all without having to disturb them!

# plugin

# workflow

# teams

Submit a custom frame range to the farm - Video tutorial thumbnail

Submit a custom frame range to the farm

Only need to render a sequence of your project, or need to see a couple of specific frames? You can set custom frame lists from right within our plugin!

# plugin

# tips

Resubmit workflow - Video tutorial thumbnail

Resubmit workflow

Test a few frames first, then resubmit with updated settings straight from the dashboard. Drop & Render reuses caches and dependencies automatically, so you can focus on the final result.


# resubmit

# workflow

# testframes

Connect your entire office to Drop & Render - Video tutorial thumbnail

Connect your entire office to Drop & Render

Invite teammates, assign roles, and keep everyone in sync. Share assets, download results, and work together on the same projects without missing a beat.


# collaboration

# workflow

# teams

Save time & bandwith by reusing synced assets - Video tutorial thumbnail

Save time & bandwith by reusing synced assets

Reuse large caches stored on our render farm without downloading them again. A powerful way to save time and bandwidth in your Houdini render workflow.


# reuse

# cache

# storage

Understanding render dependencies - Video tutorial thumbnail

Understanding render dependencies

Chain your Houdini nodes the way you like and let Drop & Render handle the order. From parallel jobs to complex dependencies, the HDA adapts to your workflow so everything renders in the right order.


# workflow

# dependencies

# render

Customizing your global and per-render settings - Video tutorial thumbnail

Customizing your global and per-render settings

Fine-tune your render jobs directly in the HDA. Set frame ranges, test specific frames, and assign priority so you get the results you want, when you need them.


# control

# priority

# hda

Understanding asset management - Video tutorial thumbnail

Understanding asset management

Our asset manager scans your scene and handles all path remapping automatically. Quickly add missing files, skip already-synced assets, and keep uploads fast and hassle-free.


# assets

# workflow

Optimize your render with a Custom Slice Number - Video tutorial thumbnail

Optimize your render with a Custom Slice Number

Speed up rendering by setting the right slice value. Reduce overhead, save credits, and get more out of our Houdini render farm.


# cost

# rendertime

Cooking PDG projects - Video tutorial thumbnail

Cooking PDG projects

Drop & Render fully supports PDG workflows. Find out how to use TOP networks on our render farm.

# workflow

We'll start you off with €25 free credits!

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